Navigating Your First Mortgage Payment
Your Mortgage Servicer – It’s Likely to Change Over Time
When you get a mortgage, the first one or two payments are usually made to the lender that approved and funded your mortgage. After that, you’ll either continue to make payments directly to the lender, or, if your mortgage is transferred to a new servicing company, you will receive a Notice of Servicing Transfer letter with instructions on how to make your payments.
First Mortgage Payment Instructions
If you will be making payments directly to us, we will inform you. You will, or may have already, received an email from us with instructions on how to make your first payment. The email will include your payment amount, payment due date, and payment method options. If you need additional assistance or have questions, please email loanservicing@onetrustintl.com . In your email, please include your name, loan number, and property address.
If you'd like to receive text message updates about your mortgage payments, please opt-in here.
What if I can’t make a payment using the above portal?
If you are unable to make a payment with the portal linked above, it’s likely because your loan has been transferred to its new servicer, or you are trying to make a mortgage payment too far in advance of its due date.